Malama Health
17 days ago
Support Engineer, AI & Operations
Remote · US / Remote (US) United States
$60,000–$80,000 / year
sql
supportfull-times22
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AI TL;DR
You will support and improve existing systems while working closely with care and operations teams. Your role involves troubleshooting issues and providing clear explanations to ensure smooth technical operations.
AI match
Clear role · 100/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Support Engineer, AI & Operations at Malama Health?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will support and improve existing systems while working closely with care and operations teams. Your role involves troubleshooting issues and providing clear explanations to ensure smooth technical operations.
Details
- Remote work within the United States
- $60,000–$80,000 annual salary
- Experience in technical support or similar hands-on work required
- Skills in SQL and familiarity with AI tools
The work
- Investigate and resolve support requests with care managers
- Provide clear answers and updates to users
- Make small, reliable fixes using AI coding tools
- Run and improve recurring technical operations