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Fastned

4 days ago

Senior Operations Manager

Onsite · Köln, Nordrhein-Westfalen, Germany Köln, Nordrhein-Westfalen, Germany

swift field operations

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AI TL;DR

You will lead operations for Fastned's charging network in Germany and Switzerland, focusing on team management and operational excellence. This role involves ensuring high uptime and a great customer experience across the DACH region.

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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead operations for Fastned's charging network in Germany and Switzerland, focusing on team management and operational excellence. This role involves ensuring high uptime and a great customer experience across the DACH region.

Details

  • Köln, Nordrhein-Westfalen, Germany, work from office
  • 8+ years of relevant experience
  • Fluent in English and German

The work

  • Lead and grow the DACH field team of engineers and managers
  • Ensure network uptime above 99% through maintenance and repairs
  • Oversee daily operations and station appearance in the DACH region
  • Manage relationships with external partners and contractors