Customer Success Manager (Telecom/SaaS)

Onsite El Salvador

vcom

greenhouse

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Job description

You will manage customer accounts in the mobile sector to drive revenue growth. Your role involves coordinating with internal teams to deliver solutions and improve customer experiences.

Details

El Salvador, not remote
2+ years of client relations or account management experience
2+ years of experience with mobile, cellular, IoT, or related technology solutions

The work

Manage a portfolio of mobile customer accounts to protect existing revenue and grow bookings
Own mobile conversion and upgrade opportunities from outreach to execution
Apply mobile technology expertise to recommend solutions and prioritize opportunities
Document account activity and recommend process improvements for customer experience