appdirect
5 days ago
Customer Success Manager
Onsite · Montreal, Canada Montreal, Canada
devs.ai
greenhouse
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AI TL;DR
You will manage customer success for strategic accounts at AppDirect in Montreal. Your role involves driving adoption and ensuring customer satisfaction while leveraging existing support infrastructure.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Success Manager at appdirect?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage customer success for strategic accounts at AppDirect in Montreal. Your role involves driving adoption and ensuring customer satisfaction while leveraging existing support infrastructure.
Details
- Montreal, Canada, work from office
- $92,000—$121,000 CAD salary
- 4-7 years in customer success or account management
- Experience with B2B SaaS companies
The work
- Own the full post-sale lifecycle for strategic accounts
- Run QBRs and success plans for key customers
- Drive net revenue retention through upsells and product adoption
- Oversee the support experience by coordinating with internal teams