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ElevenLabs

5 days ago

Account Manager - Mid-Market

Onsite · New York New York

full time

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AI TL;DR

You will manage relationships with mid-market accounts, ensuring customer success and driving revenue growth. This role involves deep engagement with clients to maximize their value from ElevenLabs' products.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Account Manager - Mid-Market at ElevenLabs?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage relationships with mid-market accounts, ensuring customer success and driving revenue growth. This role involves deep engagement with clients to maximize their value from ElevenLabs' products.

Details

  • New York, remote-first with preference for NYC or San Francisco
  • 3 to 5 years of Account Management or Customer Success experience
  • Experience in B2B SaaS, Developer Tools, or AI/ML products required

The work

  • Own the commercial relationship and customer success for 50 to 100 mid-market accounts
  • Drive net revenue retention and cross-sell into ElevenLabs' product suite
  • Advise customers on agent design, voice customization, and integrations
  • Use product data to identify expansion opportunities and mitigate churn