Account Support Representative (Bilingual Preferred)

Onsite Queens

medicaid operations

greenhouse

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Job description

Join our team as an Account Support Representative in Queens, where you'll provide essential support to patients using our wound care therapies. This role focuses on delivering exceptional customer service and education to enhance patient experiences.

Details

Queens, NY, field-based role
$23.00 - $25.00 per hour
3+ years of related experience
Bilingual in English and at least one of the following: Cantonese, Mandarin, or Russian

The work

Manage product delivery, setup, and cleaning within the territory
Provide education and support to patients on therapy usage
Track and review patient therapy data and engagement
Collaborate with the Wound Care Consultant to ensure optimal therapy utilization