Technical Support Specialist

Onsite Shanghai, Shanghai, China

androidios technical support

greenhouse

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Job description

You will provide technical support for AnyDesk's remote access software in Shanghai. Your role involves assisting clients and collaborating with teams to enhance customer satisfaction.

Details

Shanghai, work from office
2+ years experience in customer contact-centered area
Fluency in English and Mandarin
Basic knowledge of networks and expertise in at least one operating system (Android or iOS)

The work

Provide technical support by phone, email, and live chat
Develop best practices for recurring problems
Collaborate with teams to support business objectives
Contribute to knowledge management by creating technical articles