Associate Support Analyst

Onsite India

javascript application support

greenhouse

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Job description

You will support the Label Traxx ERP platform and related solutions in a hands-on technical role. This position requires troubleshooting and customer support within the print industry.

Details

India, work from office
1–3 years in application support or technical help desk
Print industry experience required
Strong troubleshooting skills in applications and databases

The work

Own support cases for Label Traxx, Batched, and Siteline from diagnosis to resolution
Troubleshoot complex issues across application logic and database records
Support customer implementations and troubleshoot scheduling rules
Create and maintain troubleshooting guides and knowledge base articles