Customer Success Director

Remote Remote · Chicago

salesfulltime

ashby

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Job description

You will manage customer accounts post-sale, focusing on adoption and retention. Your role includes driving expansion and ensuring customer success with Stuut's AI solutions.

Details

Chicago, remote work available
4+ years in Customer Success or Account Management at a B2B SaaS company
Top-of-market salary and equity package

The work

Own onboarding and account management for assigned accounts
Drive product adoption based on customer business outcomes
Run quarterly business reviews to assess outcomes and identify expansion opportunities
Maintain accurate account health data and manage renewal forecasting