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fanaticsfbg

7 days ago

Senior Business Analyst, Operations Automation

Onsite · Denver, CO, United States

pythonsql gaming - non-tech

greenhouse

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AI TL;DR

You will analyze customer interactions with AI agents to improve their performance and customer satisfaction. This role involves deep dives into data and collaboration with various teams to implement effective solutions.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Business Analyst, Operations Automation at fanaticsfbg?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will analyze customer interactions with AI agents to improve their performance and customer satisfaction. This role involves deep dives into data and collaboration with various teams to implement effective solutions.

Details

  • Denver, CO, United States, work from office
  • 2+ years of experience
  • Skills: python, sql, go

The work

  • Maintain and report key metrics for the AI agent's performance
  • Run deep dives to identify customer stall points in AI interactions
  • Compare AI performance with live agents to identify gaps
  • Build evidence-backed narratives and business cases for improvements