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safe

Sep 09

Community Specialist II – Technical & Knowledge

Remote · Canada Wide - Excluding Quebec

javascript customer experiencefulltime

ashby

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AI TL;DR

Join Safe Software as a Community Specialist II to support the technical aspects of our FME Community. You'll create educational content and manage community engagement initiatives while working remotely across Canada, excluding Quebec.

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  1. What would you ship in the first month as Community Specialist II – Technical & Knowledge at safe?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Safe Software as a Community Specialist II to support the technical aspects of our FME Community. You'll create educational content and manage community engagement initiatives while working remotely across Canada, excluding Quebec.

Details

  • Remote work across Canada (excluding Quebec)
  • 3+ years of experience in technical content creation or community management
  • Skills in JavaScript, CRM tools, and community platforms

The work

  • Write technical content like tutorials and KB articles
  • Support community automations and workflows
  • Monitor community health and report on trends
  • Participate in community events and programs