Customer Success Manager

Onsite US - West Coast

customer success & onboardingfulltime

ashby

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Job description

You will manage relationships with SMB clients, ensuring their success with AI agents. This role focuses on driving renewals and growth while monitoring account health.

Details

US - West Coast, not remote
Competitive compensation including base and commission
Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients

The work

Own a portfolio of accounts post-onboarding as the primary contact
Build strong relationships with client stakeholders to drive outcomes
Proactively manage renewals and identify expansion opportunities
Run regular performance review calls to demonstrate ROI