Director of Customer Success

Remote Remote · Read AI - Seattle HQ

client successfulltime

ashby

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Job description

You will lead the customer success organization at Read AI, focusing on account management and high-volume customer support. This role is remote and requires strong leadership and operational skills in a SaaS environment.

Details

Remote work
$165,000 - $200,000 salary plus equity
7+ years of experience in customer success or account management
Experience in a SaaS environment

The work

Oversee account management and customer engagement for larger customers
Lead and develop a team of Account Managers
Manage high-volume customer success and technical support operations
Drive customer feedback and feature request processes