Entitlement Analyst

Onsite Pune

revenue operations

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join AlphaSense as an Entitlement Analyst in Pune, where you'll support sales teams and enhance customer experiences. This role involves managing content access requests and collaborating with various stakeholders.

Details

Pune, work from office
Experience in customer support through email, chat, or phone
Proficient in Microsoft Office Suites, especially Excel
Salesforce or CRM tools experience is a plus

The work

Process Content Authorization requests from sales teams
Collaborate with sales teams and broker partners for information gathering
Resolve customer queries and concerns
Track progress of submitted Content Authorization requests