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snorkelai

13 days ago

Operations Associate - Payments

Remote · United States (Remote) United States (Remote)

sql 510 - daas g&a

greenhouse

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AI TL;DR

You will support payment operations for a network of contributors in a remote role. This position involves resolving payment issues and maintaining compliance while utilizing SQL and other technical skills.

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  1. What would you ship in the first month as Operations Associate - Payments at snorkelai?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support payment operations for a network of contributors in a remote role. This position involves resolving payment issues and maintaining compliance while utilizing SQL and other technical skills.

Details

  • Remote, United States
  • $30—$40 USD per hour
  • 2-3 years of experience in customer support, payments, payroll, or finance operations
  • Skills required: SQL, Google Sheets, scripting/automation, workflow automation tools

The work

  • Manage payment support tickets and communicate with contributors about pay issues
  • Audit contributor data and payment systems to resolve discrepancies
  • Build SQL queries and dashboards to streamline ticket investigations
  • Collaborate with various teams to improve payment workflows