Senior Customer Success Manager

Remote Remote · Remote, EMEA

javascript sales

greenhouse

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Job description

You will manage customer relationships and retention for Prerender's enterprise and mid-market accounts. Your role involves using data to identify risks and demonstrate the business value of our services.

Details

Remote, EMEA
5+ years in Customer Success or similar role
Skills: JavaScript, data-driven approach, strong communication

The work

Own retention and churn metrics for assigned accounts
Use data to proactively identify churn risks
Explain technical results in business terms to customers
Gather customer feedback and communicate it to internal teams