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Robinhood

12 days ago

Customer Experience Representative, Advanced Services

Onsite · Chicago, IL; Denver, CO; Westlake, TX Chicago, IL; Denver, CO; Westlake, TX

swift customer care

greenhouse

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AI TL;DR

You will assist customers with complex issues related to options trading and margin. This role requires strong problem-solving skills and a commitment to enhancing customer satisfaction.

AI match

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  1. What would you ship in the first month as Customer Experience Representative, Advanced Services at Robinhood?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will assist customers with complex issues related to options trading and margin. This role requires strong problem-solving skills and a commitment to enhancing customer satisfaction.

Details

  • Chicago, IL; Denver, CO; Westlake, TX, in-office work required
  • $34—$40 USD base pay
  • 3+ years of customer experience in financial services
  • Active Series 7 & 63 required

The work

  • Support initiatives to improve customer experience metrics
  • Identify and analyze customer issues, providing effective solutions
  • Develop expertise in Options and Margin trading
  • Engage in continuous learning and participate in process improvements