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Robinhood

12 days ago

Customer Experience Representative, Active Trader

Onsite · Chicago, IL; Denver, CO; Westlake, TX Chicago, IL; Denver, CO; Westlake, TX

swift customer care

greenhouse

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AI TL;DR

You will support customers with complex trading issues while enhancing their experience. This role requires in-person attendance at one of our offices in Chicago, Denver, or Westlake.

AI match

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  1. What would you ship in the first month as Customer Experience Representative, Active Trader at Robinhood?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers with complex trading issues while enhancing their experience. This role requires in-person attendance at one of our offices in Chicago, Denver, or Westlake.

Details

  • Chicago, IL; Denver, CO; Westlake, TX, in-person attendance required
  • $28.10—$34.50 USD base pay
  • 1+ years of customer experience in financial services
  • Active Series 7 & 63 required, Series 3 within 120 days

The work

  • Support initiatives to improve customer experience metrics
  • Identify and analyze customer issues, providing effective solutions
  • Develop expertise in Options and Margin trading
  • Contribute to internal knowledge bases and training content