Customer Experience Manager, Robinhood Concierge

Onsite Denver, CO; Westlake, TX

customer care

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will lead a team of licensed representatives to enhance customer service for top users at Robinhood. This role requires in-person attendance in Denver, CO or Westlake, TX, with a focus on professional development and customer advocacy.

Details

Denver, CO or Westlake, TX, in-person attendance required
$96,900—$114,000 USD base pay
4+ years experience in customer-facing operations
4+ years experience managing customer-facing teams

The work

Lead a team of 12-15 licensed representatives to improve service quality
Coach and mentor team members for professional development
Provide live support and proactive outreach to customers
Handle customer issues and escalations from your team