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GitLab

6 days ago

Customer Success Architect, Japan

Hybrid · Remote, Japan

customer success

greenhouse

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AI TL;DR

You will guide enterprise and government customers in Japan to effectively adopt GitLab's DevSecOps platform. This role involves strategic advising and technical support to ensure customer success and satisfaction.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Success Architect, Japan at GitLab?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will guide enterprise and government customers in Japan to effectively adopt GitLab's DevSecOps platform. This role involves strategic advising and technical support to ensure customer success and satisfaction.

Details

  • Remote, Japan
  • Experience in pre or post-sales customer engagements in large complex accounts

The work

  • Drive adoption, retention, and expansion for a portfolio of enterprise and government customers
  • Translate business outcomes into Customer Success Plans with measurable goals
  • Provide technical guidance on CI/CD architecture and DevSecOps strategies
  • Lead resolution of critical account escalations and manage executive communication