Client Success Manager, Dedicated Accounts

Remote Remote · United States - Remote

go client success

greenhouse

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Job description

You will manage the success and growth of mid-market customer accounts remotely. Your role involves building relationships and leveraging AI to enhance customer outcomes.

Details

Remote, United States
2+ years of Client Success or Account Management experience in SaaS
Working knowledge of Customer Success and CRM platforms like Gainsight or Salesforce
Availability to work Central or Eastern time zone hours

The work

Own retention, adoption, and growth across dedicated mid-market accounts
Build trusted relationships with key stakeholders
Create and lead outcome-driven Success Plans
Turn AI-generated account intelligence into actionable strategies