Customer Success Manager, EMEA

Onsite County Cork, Ireland

go customer success quota

greenhouse

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Job description

Join a dynamic team as a Customer Success Manager in County Cork, Ireland, focusing on enhancing customer relationships and driving revenue growth. This role involves working closely with clients to ensure they maximize the value of Keeper's cybersecurity solutions.

Details

County Cork, Ireland, hybrid position
1+ years of experience in Account Management or SaaS Customer Success roles
Strong technical knowledge related to software integrations

The work

Meet or exceed sales targets within the SMB cohort
Negotiate contract renewals, cross-sells, and upsells with clients
Conduct quarterly business reviews to ensure clients are informed about vulnerabilities and new features
Resolve customer issues through collaboration with other teams