Customer Success Manager, APAC

Onsite Tokyo Prefecture, Japan

go customer success quota

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join a dynamic team as a Customer Success Manager in Tokyo, where you'll enhance client relationships and drive revenue growth. This role requires strong communication skills in both Japanese and English, along with a technical background in software solutions.

Details

Tokyo Prefecture, Japan, work from office
1+ years of experience in Account Management or SaaS Customer Success roles
Bilingual in Japanese and English

The work

Manage a portfolio of customer accounts to ensure success and value delivery
Negotiate contract renewals and identify upsell opportunities
Conduct quarterly business reviews and maintain strong customer relationships
Provide technical support and advice on best practices for cybersecurity solutions