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keepersecurity

28 days ago

Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Hybrid · Remote, US Remote, US

android consumer support

greenhouse

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AI TL;DR

Join Keeper Security as a Technical Consumer Support Specialist, providing assistance to customers in a remote setting. Work on resolving inquiries and improving product features while supporting a growing cybersecurity company.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Consumer Support Specialist (Weekend Shift, Sunday - Thursday) at keepersecurity?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Keeper Security as a Technical Consumer Support Specialist, providing assistance to customers in a remote setting. Work on resolving inquiries and improving product features while supporting a growing cybersecurity company.

Details

  • Remote, US (Central, Mountain, or Eastern Time Zones)
  • 1+ years of experience in customer service or support role
  • Salary: Not specified

The work

  • Resolve user inquiries via phone, email, chat, and screen sharing
  • Document and alert management of trends in customer communications
  • Identify product improvements and report bugs
  • Maintain quality in a fast-paced environment