Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Remote Remote · Remote, US

android consumer support

greenhouse

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Job description

Join Keeper Security as a Technical Consumer Support Specialist, providing assistance to customers in a remote setting. Work on resolving inquiries and improving product features while supporting a growing cybersecurity company.

Details

Remote, US (Central, Mountain, or Eastern Time Zones)
1+ years of experience in customer service or support role
Salary: Not specified

The work

Resolve user inquiries via phone, email, chat, and screen sharing
Document and alert management of trends in customer communications
Identify product improvements and report bugs
Maintain quality in a fast-paced environment