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MongoDB

5 days ago

Associate Technical Services Engineer II (Cloud)

Hybrid · Dublin Dublin

pythonjavascriptnodeawsjavarubyazure technical support emea

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AI TL;DR

You will support customers in solving complex MongoDB challenges from our Dublin office. This role involves technical problem-solving and collaboration with product teams.

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Job description

You will support customers in solving complex MongoDB challenges from our Dublin office. This role involves technical problem-solving and collaboration with product teams.

Details

  • Dublin, hybrid model with 3 in-office days
  • 2-3 years of customer-facing experience supporting cloud customers
  • Skills: Python, Java, Ruby, JavaScript, Node.js, Go, AWS, Azure

The work

  • Resolve complex customer challenges related to MongoDB architecture and performance
  • Interface with product management and development teams on customer needs
  • Contribute to internal projects, including support tools for performance and diagnostics
  • Advocate for best practices in running MongoDB at scale