Product Support Specialist

Onsite Salt Lake City, UT

customer operations

greenhouse

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Job description

You will support customers by resolving technical issues and enhancing user engagement with Lucid's products. This role involves collaboration with various teams to improve product offerings and community strategies.

Details

Salt Lake City, UT, hybrid work (2 days in office)
2 years of experience or Bachelor's degree required

The work

Develop and maintain product expertise to resolve user issues
Manage technical issues and escalate as needed
Collaborate with cross-functional teams on user-impacting issues
Grow and manage a Lucid product community for user support