Director of Customer Experience

Remote

kubernetespytorch customer experience

greenhouse

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Job description

You will lead the customer experience team at Lightning AI, ensuring customers gain value from our platform. This role involves strategy development and operational execution across the customer lifecycle.

Details

Remote work
$155,000—$220,000 USD
10+ years of experience
Skills: Kubernetes, PyTorch

The work

Define and own the customer experience strategy
Build and lead a global team of Technical Account Managers
Establish account-health frameworks and metrics
Create escalation and incident-management processes