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lightningai

Sep 03

AI Platform Support Engineer (US)

Onsite New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States

pythonnodekubernetespytorch customer experience

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Job description

You will support ML engineers with large-scale training and inference workloads in production environments. This role involves diagnosing complex issues and improving platform reliability.

Details

  • New York, San Francisco, or Seattle, in-office 2 days per week
  • $115,000—$140,000 USD
  • Experience with Kubernetes, cloud infrastructure, and distributed systems
  • No visa sponsorship available

The work

  • Partner with customer engineering teams to resolve ML infrastructure issues
  • Investigate failures in distributed training and Kubernetes orchestration
  • Analyze logs and system behavior to isolate root causes
  • Identify patterns in customer issues to drive reliability improvements