Senior Technical Support Engineer

Onsite Panama

pythonjavascriptawsdockerkubernetesgogcpazure customer solutions

greenhouse

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Job description

You will provide technical support and lead a team in resolving customer issues at Endor Labs in Panama. This role involves deep technical troubleshooting and collaboration with engineering teams to enhance customer satisfaction.

Details

Panama, work from office
5+ years of experience in a customer-facing Tier 3 or Escalation Support role
Skills: Python, JavaScript, Go, AWS, GCP, Azure, Docker, Kubernetes

The work

Serve as the primary technical escalation point for support issues
Coordinate with Engineering and R&D teams to resolve critical customer bug tickets
Act as a mentor for Junior Engineers and the Technical Support team
Manage customer escalations with empathy and urgency