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algolia

2 days ago

Customer Success Engineer

Remote · Remote - Australia Remote - Australia

pythonjavascriptjavarubyswiftandroidios customer solutions

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AI TL;DR

You will support customers in adopting and implementing Algolia's search and discovery platform. This role involves technical onboarding, solution design, and ongoing support.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Success Engineer at algolia?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers in adopting and implementing Algolia's search and discovery platform. This role involves technical onboarding, solution design, and ongoing support.

Details

  • Remote - Australia
  • AUD 130,500—AUD 163,000
  • 4+ years in a customer-facing technical role
  • Skills: Python, JavaScript, Java, Ruby, Swift, Android, iOS

The work

  • Deliver tailored ad-hoc services to customers
  • Scope and present technical workshops for Algolia's adoption
  • Advise on best practices for search implementation
  • Collaborate with Customer Success Manager for customer health