Customer Support Specialist, Japanese

Onsite Location Flexible

ios customer support

greenhouse

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Job description

You will provide customer support to Japanese-speaking players, ensuring their satisfaction with the game. This role involves interacting with gamers and addressing their concerns while staying updated on game changes.

Details

Location Flexible
Salary: $50,000 - $55,000 CAD
1-2 years of experience in help desk or technical support
Fluent in Japanese and English

The work

Provide customer support to Japanese-speaking end-users
Act as the official game representative in the online community
Regularly update internal teams on community trends and insights
Review and moderate user-generated content on the official game forum