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Cloudflare

3 days ago

Customer Experience Manager - Hebrew Speaking

Hybrid Hybrid

customer renewals

greenhouse

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AI TL;DR

You will manage the customer journey from onboarding to renewals while building strategic relationships. Your role involves driving customer success and maximizing retention through effective engagement and data analysis.

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  1. What would you ship in the first month as Customer Experience Manager - Hebrew Speaking at Cloudflare?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage the customer journey from onboarding to renewals while building strategic relationships. Your role involves driving customer success and maximizing retention through effective engagement and data analysis.

Details

  • Lisbon, Portugal or London, UK, hybrid work
  • €50,000 - €69,000 annual salary
  • Minimum of 3 years in Customer Success/Account Management
  • Fluency in Hebrew required

The work

  • Manage customer engagement from onboarding through renewal
  • Build strategic relationships and articulate ROI to customers
  • Negotiate and execute renewal contracts
  • Analyze data to identify selling opportunities