Strategic Customer Success Manager - Aerospace and Defence

Remote Remote · US, Remote

customer success

greenhouse

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Job description

You will manage customer success for aerospace and defense clients, ensuring they achieve value from CoLab's platform. This role involves strategic planning, executive engagement, and driving customer adoption.

Details

Remote, US-based
7+ years of experience in Customer Success or related fields
Willingness to travel up to 25% of the time

The work

Own gross revenue retention and account growth for aerospace and defense clients
Define and communicate a customer success strategy aligned with client goals
Lead executive engagement and structured business reviews to drive outcomes
Collaborate with Sales on growth strategy and renewal execution