Director, Customer Support

Onsite Redwood City, California, United States

engineering

greenhouse

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Job description

You will lead the global customer support team in Redwood City, California, ensuring high-quality support for enterprise AI products. This role involves refining processes and collaborating with various teams to enhance customer satisfaction.

Details

Redwood City, California, on-site
$180,000—$230,000 USD
6+ years of leadership in customer support for enterprise applications, SaaS, or PaaS
Bachelor's degree required, graduate degree preferred

The work

Lead the global C3 AI Customer Support team
Refine customer support processes for new C3 AI products
Measure success criteria and implement necessary changes
Collaborate with various leaders to improve customer support processes