Director, Customer Success

Onsite New York, NY

customer success

greenhouse

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Job description

You will lead the Customer Success team at Amperity, focusing on strategic account management and operational excellence. This role involves overseeing a diverse portfolio of accounts and ensuring high retention and growth rates.

Details

New York, NY, work from office
12+ years of experience in SaaS Enterprise Customer Success
5+ years of leadership experience
Experience managing enterprise portfolios of $20M+ total ARR

The work

Own aggregate Net Revenue Retention (NRR) and Gross Retention (GRR) for the customer portfolio
Lead the strategic design and resource allocation of customer pods
Establish operational frameworks for high-touch and scalable customer segments
Build and develop a multi-tiered organization of customer success professionals