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airtrunk

Sep 01

Associate Director, Customer Success

Onsite · Roppongi, Tokyo

customer success

greenhouse

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AI TL;DR

You will lead customer engagement and complex deal negotiations for a major cloud service provider in Tokyo. This role involves collaboration across teams to enhance customer experience and drive growth in the APAC region.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Associate Director, Customer Success at airtrunk?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead customer engagement and complex deal negotiations for a major cloud service provider in Tokyo. This role involves collaboration across teams to enhance customer experience and drive growth in the APAC region.

Details

  • Tokyo, on-site
  • More than 10 years of experience, with at least 3 years in a leadership role
  • Fluency in Japanese and English

The work

  • Lead customer engagement with a global cloud service provider
  • Manage multi-billion dollar deals from proposal to contract execution
  • Collaborate with internal teams to ensure a seamless customer journey
  • Build relationships with key customers to understand their needs