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akuity

Sep 16

Technical Support Engineer, AMER West

Remote · Remote - United States & Canada - PST Remote - United States & Canada - PST

awskubernetesgcpazure customer success

greenhouse

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AI TL;DR

You will provide technical support to customers using our platform and open-source tools. Your role involves troubleshooting issues and improving support processes.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Support Engineer, AMER West at akuity?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support to customers using our platform and open-source tools. Your role involves troubleshooting issues and improving support processes.

Details

  • Remote - United States & Canada - PST
  • 2+ years of experience in a customer-facing support role
  • Experience configuring and troubleshooting Kubernetes infrastructure
  • Hands-on experience with Argo CD in a professional setting

The work

  • Deliver outstanding support to users via chat, forums, GitHub, and phone
  • Troubleshoot, diagnose, and resolve customer issues promptly
  • Help build and iterate on support playbook and processes
  • Contribute to improving Akuity’s documentation