Technical Support Engineer, AMER West

Remote Remote · Remote - United States & Canada - PST

awskubernetesgcpazure customer success

greenhouse

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Job description

You will provide technical support to customers using our platform and open-source tools. Your role involves troubleshooting issues and improving support processes.

Details

Remote - United States & Canada - PST
2+ years of experience in a customer-facing support role
Experience configuring and troubleshooting Kubernetes infrastructure
Hands-on experience with Argo CD in a professional setting

The work

Deliver outstanding support to users via chat, forums, GitHub, and phone
Troubleshoot, diagnose, and resolve customer issues promptly
Help build and iterate on support playbook and processes
Contribute to improving Akuity’s documentation