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Amazon.com Services LLC

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6 days ago

Software Development Engineer, Customer Experience Improvement - Defect Enrichment

Onsite · US, TX, Austin United States

software development

amazon

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Source: amazon

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AI TL;DR

You will design and develop solutions to enhance customer experience by eliminating defects. This role involves building tools for customer service associates and tackling complex technical challenges.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Software Development Engineer, Customer Experience Improvement - Defect Enrichment at Amazon.com Services LLC?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will design and develop solutions to enhance customer experience by eliminating defects. This role involves building tools for customer service associates and tackling complex technical challenges.

Details

  • Austin, TX, United States, work from office

The work

  • Design, develop, and own scalable solutions for a defect-free customer experience
  • Build tools for Customer Service Associates to escalate critical issues
  • Develop integrations with Amazon systems to detect and resolve defects
  • Tackle complex technical challenges to improve customer trust