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Thatch

7 days ago

Operations Manager, Employer Support

Onsite · Austin, Texas, United States Austin, Texas, United States

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AI TL;DR

You will manage the Employer Support team in Austin, Texas, ensuring a high-quality support experience for key stakeholders. Your role involves leading a growing team and collaborating with various departments to enhance customer satisfaction.

AI match

Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Operations Manager, Employer Support at Thatch?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage the Employer Support team in Austin, Texas, ensuring a high-quality support experience for key stakeholders. Your role involves leading a growing team and collaborating with various departments to enhance customer satisfaction.

Details

  • Austin, Texas, United States, work from office
  • $135,000—$175,000 USD
  • 5+ years of experience

The work

  • Lead and scale the support organization
  • Hire, coach, and grow a team of support specialists
  • Set operational strategy and metrics for accountability
  • Track and analyze team performance regularly