ElevenLabs
7 days ago
Technical Customer Support Specialist
Remote · Australia
pythonjavascript
full time
speedrun
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AI TL;DR
You will provide technical support to enterprise customers using ElevenLabs' AI products. This role involves diagnosing issues, communicating solutions, and improving the product based on customer feedback.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Technical Customer Support Specialist at ElevenLabs?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will provide technical support to enterprise customers using ElevenLabs' AI products. This role involves diagnosing issues, communicating solutions, and improving the product based on customer feedback.
Details
- Remote work in Australia
- 2–3 years of experience in technical customer support
- Skills in Python and JavaScript
The work
- Own enterprise support end-to-end and diagnose complex issues
- Provide high-quality technical support in English
- Become an expert in ElevenAgents and customer integrations
- Identify patterns in support tickets and communicate product gaps