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Sourcegraph

7 days ago

Customer Success Manager - US [IC2]

Remote Remote

speedrun

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AI TL;DR

You will manage a portfolio of commercial and enterprise accounts to drive customer success. This role involves building relationships, monitoring customer health, and identifying growth opportunities.

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Solid listing 路 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Success Manager - US [IC2] at Sourcegraph?
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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage a portfolio of commercial and enterprise accounts to drive customer success. This role involves building relationships, monitoring customer health, and identifying growth opportunities.

Details

  • Remote work, preference for candidates in the United States
  • IC2 level position
  • Customer-facing experience in Customer Success or similar roles required
  • Experience managing multiple accounts

The work

  • Manage approximately 40 commercial and enterprise accounts
  • Drive customer adoption and identify risks and opportunities
  • Partner with the Digital Program Manager to enhance digital programs
  • Lead product trainings and workflow discussions