Wrapbook
7 days ago
Senior SMB Digital Success Lead, Commercial
Remote · Remote - US & Canada Remote - US & Canada
full time
speedrun
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AI TL;DR
You will lead the SMB business at Wrapbook, focusing on customer success and AI-driven engagement. This remote role involves building proactive success models and enhancing customer onboarding experiences.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Senior SMB Digital Success Lead, Commercial at Wrapbook?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
You will lead the SMB business at Wrapbook, focusing on customer success and AI-driven engagement. This remote role involves building proactive success models and enhancing customer onboarding experiences.
Details
- Remote - US & Canada
- 3+ years in customer success or similar role
- Experience with AI agents and workflows
- Prior experience in commercial entertainment or FinTech preferred
The work
- Own the Commercial SMB business and act as the main point of contact across teams.
- Build a success model to enhance onboarding and customer engagement.
- Lead the rollout of AI agents for SMB and drive their adoption.
- Collaborate with Sales and Marketing to grow the SMB portfolio.