Wrapbook
7 days ago
Manager, Customer Support
Remote · Remote - US & Canada Remote - US & Canada
full time
speedrun
Match & cover letter
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Source: speedrun
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AI TL;DR
You will manage a Customer Support team remotely, ensuring high-quality service across various channels. This role involves coaching specialists, handling escalations, and optimizing team operations.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Manager, Customer Support at Wrapbook?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
You will manage a Customer Support team remotely, ensuring high-quality service across various channels. This role involves coaching specialists, handling escalations, and optimizing team operations.
Details
- Remote - US & Canada
- 4+ years in customer support, 3+ years managing people
- Experience with Phone, Email, Live Chat, SMS
- Familiarity with Salesforce, Zoom, Google Suite
The work
- Own daily operations for the support team across multiple channels
- Lead, coach, and develop Customer Support Specialists
- Serve as the final escalation point for complex cases
- Use AI tools to enhance team efficiency and performance