Save application

Yuno

7 days ago

Technical Support Analyst - APAC

Remote · Beijing Beijing

sql

speedrun

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: speedrun

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will provide technical support to Mandarin-speaking merchants in the APAC region. This role involves monitoring production health and resolving payment issues.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Support Analyst - APAC at Yuno?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

You will provide technical support to Mandarin-speaking merchants in the APAC region. This role involves monitoring production health and resolving payment issues.

Details

  • Remote work, based in APAC
  • 2+ years of experience in technical support or NOC
  • Fluent in Mandarin and professional proficiency in English
  • Basic SQL for data lookups

The work

  • Own the support queue and respond to merchant tickets
  • Monitor production alerts and act as the on-call NOC responder
  • Investigate payment issues using logs and internal data tools
  • Communicate with merchants in Mandarin and document in English