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Sardine

7 days ago

Strategic Account Manager

Remote · United Kingdom / Europe United Kingdom / Europe

full time

speedrun

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AI TL;DR

You will manage customer relationships and help them maximize the value of Sardine's products. This role involves collaborating with various teams to address customer needs in risk, fraud, and compliance.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Strategic Account Manager at Sardine?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage customer relationships and help them maximize the value of Sardine's products. This role involves collaborating with various teams to address customer needs in risk, fraud, and compliance.

Details

  • Remote - UK, Bulgaria, Estonia, Germany, Hungary, Ireland, Lithuania, Netherlands, Poland, Portugal, or Spain
  • 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
  • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred

The work

  • Be the primary point of contact for customers, addressing day-to-day and strategic issues
  • Build a thorough understanding of Sardine's product and technology to communicate effectively with customers
  • Translate complex product problems into actionable solutions and manage the solution process
  • Work with risk analytics teams to proactively address new fraud typologies and communicate findings