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Sardine

7 days ago

Account Manager

Remote · North America North America

full time

speedrun

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AI TL;DR

You will manage customer relationships and help them maximize the value of Sardine's products. This role involves collaborating with various teams to address customer needs in fraud, compliance, and payments.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Account Manager at Sardine?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships and help them maximize the value of Sardine's products. This role involves collaborating with various teams to address customer needs in fraud, compliance, and payments.

Details

  • Remote - US or Canada
  • $70,000 - $130,000 / CA$90,000-$160,000 + bonus + equity
  • 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS

The work

  • Be the primary point of contact for customers, addressing day-to-day and strategic issues
  • Build a thorough understanding of Sardine's products and communicate effectively with customers
  • Translate complex product problems into actionable solutions
  • Work with risk analytics teams to proactively address new fraud typologies