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Mercury Technologies

7 days ago

Senior Customer Support Systems Administrator

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

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AI TL;DR

Join our Customer Support Operations team as a System Administrator, ensuring our support systems are secure and optimized. You'll manage our Zendesk ecosystem and collaborate with various teams to enhance customer experience.

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Job description

Join our Customer Support Operations team as a System Administrator, ensuring our support systems are secure and optimized. You'll manage our Zendesk ecosystem and collaborate with various teams to enhance customer experience.

Details

  • Remote within Canada or United States
  • $138,800—$192,800 USD based on location and experience
  • 3-5 years of hands-on Zendesk Administrator experience
  • Skills: AWS, Azure

The work

  • Manage and maintain the Zendesk implementation and configuration
  • Oversee the performance and optimization of the customer support tech stack
  • Identify automation opportunities to improve workflows and processes
  • Collaborate with cross-functional teams to enhance customer and agent experience