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Mercury Technologies

7 days ago

Learning & Development Specialist - Fraud / Disputes

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

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AI TL;DR

Join a team focused on creating clear and usable content for fraud and disputes operations. You'll manage projects that translate complex regulatory requirements into accessible training materials.

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Solid listing · 60/100 against the market band on this page.

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Job description

Join a team focused on creating clear and usable content for fraud and disputes operations. You'll manage projects that translate complex regulatory requirements into accessible training materials.

Details

  • Remote within Canada or United States
  • $95,600—$132,800 USD based on location and experience
  • 1–3 years in a regulated financial services environment
  • Hands-on proficiency with Articulate 360 or equivalent eLearning tool

The work

  • Own SOP, knowledge base, and eLearning projects from scoping to publication
  • Author and maintain formal SOPs and knowledge base articles
  • Design and build eLearning modules in Articulate 360
  • Translate regulatory source material into clear procedures for frontline staff